Collin Mayfield is a freelance journalist. He has covered the Russian invasion of Ukraine, gang war in Haiti, Boko Haram, the Islamic State group, the Yazidi genocide and Iranian opposition groups in Iraq.
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Originally, LUMA didn’t even have Spanish-speaking customer service representatives. It took upward of a month after the takeover for the company to employ bilingual representatives on an island where most people don’t speak English. Even now, LUMA will sometimes issue English-only press releases, as though Spanish were an afterthought.