Originally, LUMA didn’t even have Spanish-speaking customer service representatives. It took upward of a month after the takeover for the company to employ bilingual representatives on an island where most people don’t speak English. Even now, LUMA will sometimes issue English-only press releases, as though Spanish were an afterthought.
Puerto Ricans are U.S. citizens who can vote in U.S. presidential primaries but not in the general election. The island territory is ruled by the United States but politically and socioeconomically adrift from it. Many want that to change.